Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant

We Keep you Connected

Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant

Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant
Your email has been sent
Salesforce announced the public availability of the Einstein Copilot generative AI assistant just last week, and now the company is rolling out more AI products and developer programs at TrailblazerDX 2024, its developer conference. On March 6, the CRM giant rolled out:
Einstein 1 Studio (Figure A) is a set of low-code AI tools for building, customizing and embedding the Copilot AI assistant into an organization’s custom Salesforce data sets.
“The Einstein 1 platform is how every business can build trusted AI apps of the future built on trusted data and on metadata,” said Clara Shih, chief executive officer of Salesforce AI, during a press briefing on March 4.
Einstein 1 Studio includes three main functions:
All three functions of Einstein 1 Studio are available globally in multiple languages. Global sovereignty options will become available on a rolling timeline “in the coming weeks and months,” said Shih.
Salesforce’s plan is to empower developers to work with generative AI, mostly using prompts, and to customize the use of generative AI with private business data. Salesforce emphasizes that, depending on a customer’s needs and preferences, Einstein Copilot and the custom functions built in Einstein 1 will use only proprietary data, not feeding any information out into public models. The idea is to feed information that is already used by an organization in Salesforce, such as IoT devices or data lakes and warehouses stored with Snowflake or Databricks, into Einstein 1 Data Cloud for AI-powered CRM.
SEE: AI helps build a “data culture,” according to one of the digital transformation lessons from Salesforce World Tour Australia. (TechRepublic)
“When I talk to CTOs, they’re saying I want to give myself the flexibility to move with the future as this technology unfolds,” said Alice Steinglass, executive vice president and general manager of Salesforce Platform, during the press briefing. “And I think it’s part of a larger strategy of having multiple layers that fit together.”
She defines the multiple layers as:
Salesforce announced a new developer portal for Slack. The portal is a space to test ideas, explore beta features, access tooling and find resources. The Slack Developer Program is open to developers globally starting March 6.
The Slack Developer Program offers three tools:
Salesforce showed research conducted by Vanson Bourne and Salesforce among 600 IT pros in Australia, France, Germany, the U.K. and the U.S. between December 2023 and January 2024.
Overall, the report found a disconnect between the needs of business leaders and IT regarding generative AI. Of the IT pros surveyed, 79% say business leaders are “increasingly pressuring them to implement AI.” Balancing speed, business value and security when implementing new tech is a struggle for 48% of those surveyed.
Meanwhile, generative AI is the top technology IT feels pressured to onboard quickly, and 88% of IT pros are unable to support all AI-related requests.
The top five challenges for IT when it comes to implementing AI are:
Surveyed IT pros rank security as their top priority when it comes to new device implementation, while business leaders rank speed of implementation as their top priority.
Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more. Delivered Tuesdays and Fridays
Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more. Delivered Tuesdays and Fridays
Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant
Your email has been sent
Get the web’s best business technology news, tutorials, reviews, trends, and analysis—in your inbox. Let’s start with the basics.
* – indicates required fields
Lost your password? Request a new password
Please enter your email adress. You will receive an email message with instructions on how to reset your password.
Check your email for a password reset link. If you didn’t receive an email don’t forgot to check your spam folder, otherwise contact support.
This will help us provide you with customized content.
Thanks for signing up! Keep an eye out for a confirmation email from our team. To ensure any newsletters you subscribed to hit your inbox, make sure to add newsletters@nl.technologyadvice.com to your contacts list.

source

GET THE LATEST UPDATES, OFFERS, INFORMATION & MORE