How to Communicate with Dental Patients via Text-Messaging

How to Communicate with Dental Patients via Text-Messaging

As technology continues to evolve, so do the ways in which dental practices communicate with their patients. Text messaging has become a popular method of communication, providing convenience and efficiency for both patients and dental staff. However, it is crucial that any communication is done in a secure and HIPAA-compliant manner.
Our team of HIPAA experts outlines the steps dental practices should take to ensure their text messaging communications are secure and compliant. By following these guidelines, dental practices can use texting as an effective tool for patient communication while maintaining the privacy and security of their protected health information (PHI).
Obtaining more compliant patient communication can be summarized into three crucial steps. First and foremost, dental offices must obtain informed, written consent from all patients before communicating with them via text messaging. Once you’ve received permission, you can proceed with the following steps.
How to make sure your texting platform is HIPAA compliant:
Selecting a text messaging platform can be overwhelming. Here are our top 5 things to look out for when weighing your options.
Rather than a black-and-white list of things that can and cannot be texted, it is best practice to follow these 2 simple steps when communicating with patients via text messaging. This is of course only after you have signed authorization.
Text messaging has become a convenient tool for dental practices and patients alike. By following the guidelines above, dental practices can ensure that they are communicating in a secure and HIPAA-compliant way.

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