Generative AI is the technology that IT feels most pressure to exploit

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Generative AI is the technology that IT feels most pressure to exploit

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A recent survey of 600 IT leaders by Salesforce reveals a new mandate from their bosses: incorporate generative artificial intelligence (AI) into the technology stack — and fast. 
But the response from IT professionals is "not so fast," highlighting concerns about resources, data security, and data quality. Nearly three in five IT professionals say business stakeholders hold unreasonable expectations on the speed and agility of new technology implementations.
Also: Generative AI on its own will not improve the customer experience
The IT leadership survey reveals almost nine in 10 IT professionals can't support the deluge of AI-related requests they receive at their organization. The survey also reveals the following gravitational pull of AI on IT:
Here are some key findings from the survey:
A 2024 survey of 600 information technology (IT) professionals revealed that nine out of 10 IT organizations can't support the growing demand for AI-related projects.
What's clear is there is a real and possibly widening disconnect between business leadership and IT priorities.
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The IT survey reveals that company leadership prioritizes speed over security and data quality. Here are the top five leadership priorities, according to IT:
And here are the top 5 IT priorities, according to IT:
As they juggle various priorities, nearly half (48%) of IT professionals agree that they struggle to find a balance between speed, business value, and security when implementing new technology:
 
All AI projects begin as data projects, so I believe data quality must be at the top — or near the top — for all AI projects. In addition, recent research also notes that 90% of IT leaders say it's tough to integrate AI with other systems. AI adoption has exploded and amplified the need for a coherent IT strategy.
But achieving that balance is easier said than done.
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Integration and data silos represent the biggest obstacles for IT organizations that want to implement AI successfully.
MuleSoft's ninth annual Connectivity Benchmark Report validates these survey findings:
Business success and growth depend on trust, data, AI, and automation. The importance of IT cannot be overstated. However, business leaders must be aligned on their AI implementation strategies and execution plans. And there are no shortcuts to success, meaning success factors like data quality cannot be overlooked or assigned a lower priority. Speed is important, unless you are driving your organization toward a cliff. As the great basketball coach John Wooden famously said: "Be quick but don't hurry."

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